Privacy Policy

1. Introduction and Commitment

NHSCC LMS ("Platform") available at lms.nhscc.in is operated by the National Healthcare Supply Chain Council (NHSCC), a not-for-profit organization dedicated to strengthening healthcare supply chain education, corporate compliance training, and professional development across India.

We are deeply committed to safeguarding the privacy, confidentiality, and security of every user's personal information. This Privacy Policy outlines how we collect, use, process, share, and protect your information when you use our platform, courses, assessments, corporate training programs, or any related services.

We uphold the belief that privacy is a right, not a privilege. Every piece of data you share with us is treated with care, consent, and respect.

By accessing or using our services, you agree to the terms described in this policy.

2. Scope of Policy

This Privacy Policy applies to:

• All individuals using the NHSCC LMS platform at lms.nhscc.in.
• Participants in our courses, assessments, quizzes, corporate training programs, and certification initiatives.
• All offline and online data collected through forms, communications, feedback, or transactions.

It does not apply to third-party platforms or affiliates linked to our site (e.g., payment gateways or analytics partners). Their privacy practices are governed by their own respective policies.

3. Information We Collect

We collect only the information necessary to deliver our services effectively and improve your experience. Data is collected either directly from you or automatically through your use of our platform.

3.1 Personal Information (Directly Provided by You)

When you create an account, register, or engage with NHSCC LMS, we may collect:

• Full name, contact number, and email address
• Date of birth, gender, and demographic details
• Professional information (designation, department, organization)
• Corporate/Institutional details (for B2B clients and corporate enrollments)
• Login credentials, profile photo, and preferences
• Communications and messages sent through support or contact channels

3.2 Training and Assessment Data

Certain programs may involve quizzes, assessments, and progress tracking. This information:

• Is used to generate certificates, track progress, and provide personalized learning recommendations.
• Is shared with your organization only if you are enrolled via a corporate training program.
• Is stored securely and may be anonymized for analytical or educational insights.

3.3 Automatically Collected Data

When you visit or use our platform, we automatically collect certain data:

• Device type, browser, IP address, and operating system
• Pages visited, duration of visit, and referring URLs
• Cookies and session identifiers
• Course progress and learning activity logs

This information helps us improve performance, analytics, and personalization.

3.4 Payment Information

For purchases, payments are processed through secure third-party gateways (e.g., Razorpay, PayU). We do not store card details or banking credentials. Payment-related details are handled per PCI-DSS compliance standards.

4. How We Use Your Information

NHSCC uses collected data only for legitimate, consent-based, and service-related purposes.

• To create and manage your user account
• To deliver courses, assessments, and training programs
• To process orders, payments, refunds, and subscriptions
• To personalize your learning experience and recommendations
• To issue certificates and track compliance completion
• To communicate important service updates and notifications
• To improve platform functionality, design, and content
• To ensure security, prevent fraud, and comply with legal obligations

5. Data Sharing and Disclosure

NHSCC does not sell, rent, or trade your personal data. We may share data only in the following limited circumstances:

• Corporate Employers: If you are enrolled via a corporate training program, your progress and completion data may be shared with your organization's training administrator.
• Service Providers: Trusted vendors who assist with hosting, payment processing, analytics, or communication (under strict data protection agreements).
• Legal Compliance: When required by law, court orders, or government authorities.
• Business Transfers: In the event of a merger, acquisition, or organizational restructuring.
• Consent: When you explicitly authorize sharing with a third party.

6. Data Security

We employ industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmissions
• Secure server infrastructure with firewalls and intrusion detection
• Regular security audits and vulnerability assessments
• Access controls limiting data exposure to authorized personnel only

While we take all reasonable precautions, no system is 100% secure. Users are encouraged to maintain strong passwords and protect their login credentials.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login sessions
• Analyze site traffic and usage patterns
• Deliver personalized content and recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of our platform.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for data processing
• Request a copy of your data in a portable format
• Object to or restrict processing of your data
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@nhscc.in.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion or request, your data will be permanently removed within a reasonable timeframe, unless legal retention is required.

10. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take prompt action to delete the data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Effective Date." Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, concerns, or requests:

• Email: info@nhscc.in
• Phone: +91 8290 262 306
• Location: NHSCC, Hyderabad, India